Refund policy

+Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following: 

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at prolificappen@gmail.com (Name, Order Number, and any information of why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

ALL HEALTH AND WELLNESS PRODUCTS ARE NON-REFUNDABLE.

Do not send your purchase back to the address from which it came.  

Returns/Exchanges

If you are not satisfied with the product, let us know and we'll do our best to make it right You can send an email to prolificappen@gmail.com We cannot accept returns of medical/health related items.

Replacements

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.  You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email/chat/sms/phone). You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it.  You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

 MIMSHACH SOLUTIONS LLC